FAQs
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What is your cancellation policy?
Do I have to be in the water with my child?
Is there an extra fee to enter the pool?
Do you offer year round lessons?
How far in advance should I take lessons before a vacation?
What is Automatic Booking?
Why do you only teach one child or adult at a time?
How do I change the date and time of my lessons?
Why is there such limited availability for swim lessons?
How do I schedule my lessons?
How many lessons should my child or I take?
Do you provide a Trial Lesson?
What if my child or I do not like water on his/her face?
If I withdraw, can I rebook my same preferences?
Do you offer discounts or a reward program?
What Should I bring to Lessons?
When will more lesson openings be posted?
We require 72 hour notice for all cancellations. If you cancel without proper notice you or your child does not get in during your scheduled lesson you will still be charged for the lesson. No exceptions. We will also charge for a “no show”, that is when no attempt is made to cancel a class. We understand and sympathize that you or your child may get sick or sometimes life’s challenges happen to us but we cannot take the loss for you.
If your child is under the age of 3, yes, you will need to be in the water.
No, all your fees for pool entry are covered in your lesson price.
We do not. Our coaches may choose to take major holidays off to spend time with their families or to focus on their own swimming goals.
Every student is different, that means everyone's time line to learn to swim is different. However, we suggest starting lessons as far in advance as possible! The more time you can give to lessons the more confident and independent you will be.
If you find a swimming lesson slot that you like and you have a credit card on file, we can automatically book you into that slot each week. This means that you will not have to check the calendar for slot availability and your slot will be automatically reserved each week. This service is great for swimmers who need convenience, consistency, have a firm schedule, and can commit to long-term swimming lessons.
Your card will be charged each week. We only offer this service if it is requested and requires instructor and office approval. You must attend at least 1 lesson in order to be considered for this service.
It has been proven over and over that lower student to teacher ratio is the best situation for learning. Therefore, one student to one instructor is the optimal for learning. A private 20-60 minute lesson is 20-60 minutes with an instructor. A group lesson for a half hour with four student is about 7 minutes per student with the instructor. Private lessons are designed to get an adult or child safe in the water. At Swim Fit Alaska LLC we specialize in quick and effective learning through one-on-one lessons that are individually tailored to the student's learning style and developmental level.
Our front desk team would be happy to adjust your lesson schedule for you. You can also change appointments on your Square app.
Our swim lesson availability depends on what pool time our aquatic facilities have open for our learn to swim program. We must share the pools with other programs, lap swims, open swims, high school swim teams, etc. All of these groups require large quantities of pool time and use all of the pool space when their activity is taking place in the pool natatorium. Swim Fit Alaska LLC works around and with all these organizations to acquire as much pool time as possible. Our private swim lessons are in high demand. When our office staff is made aware of available pool time, we immediately assign an instructor and list the times on our booking sights. These time slots are usually gone within hours, because of the high demand our community has for private swim lessons.
Please email our office at swimfitalaska@yahoo.com and Ashley will get you started on the sign up paperwork and give you access to our coaches Square Reservation Links.
Every child and adult is unique and develops at their own pace. Babies and toddlers who have had positive water experiences early tend to develop faster because they do not develop a fear for the water. Keeping this in mind, the younger they get started, the sooner they will become safe and happy swimmers.
Learning to swim is not a skill that you can learn in just a few lessons, but requires time to develop and practice. We recommend beginners take 3 lessons per week for maximum skill retention and fast progression.
We do not offer a trial lesson, as this creates scheduling conflicts for our coaches.
Keep in mind that our coaches have a lot of experience with children (and adults) who do not like water on their faces, this is a major component in learning to swim that (we believe) must be overcome. How do we aid this process? Exposure, exposure, exposure; followed by gentle coaxing and a lot of praise. We also request the help of parents in encouraging children to get their faces wet during bath time. Handing a child a dry towel or reaching to wipe their wet face will only prolong and enforce their phobia. If you act like a wet face is no big deal, they will learn to overcome their discomfort around water.
While we cannot guarantee that there will be an available spot at your preferred day and time with your favorite instructor, we’ll do everything we can to work with your schedule and preferences. We recommend that you remain enrolled, even if you do miss a few lessons.
No, we do not.
No matter what swim level you are at, here are 10 essential items to bring along with you to ensure you have the best possible experience at the pool.
The pool schedule changes frequently to make more lessons available or clients cancel their scheduled swim lesson. As soon as our office staff is made aware of available lesson times, they are immediately listed on Swim Fit Alaska instructors Square websites and announced on Facebook. The lessons are open to all preregistered clients on a first come, first serve basis. ALWAYS CHECK BACK TO SEE IF ANOTHER LESSON HAS OPENED.